Privacy Policy

Rural Waste Solutions
Effective Date: March 16, 2026
Last Updated: March 16, 2026

1. Introduction

Rural Waste Solutions Inc. (“RWS,” “we,” “us,” or “our”) is committed to protecting the privacy and personal information of our customers, employees, contractors, suppliers, and website users.

This Privacy Policy outlines how we collect, use, disclose, retain, and safeguard personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in Canada.

By using our services or interacting with us, you consent to the practices described in this Privacy Policy.

2. Scope of This Policy

This policy applies to personal information collected in connection with:

• Residential and commercial waste collection services
• Recycling and disposal services
• Customer service communications
• Billing and payment processing
• Employment applications
• Our website and online platforms

This policy does not apply to business contact information used solely to communicate in relation to employment or professional services.

3. Accountability

Rural Waste Solutions Inc. is responsible for personal information under its control.

We have designated a Privacy Officer to oversee compliance with PIPEDA.

Privacy Officer Contact Information:
Name: [Insert Name]
Title: Privacy Officer
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Mailing Address: [Insert Address]

4. What Personal Information We Collect

We collect only the personal information necessary to provide our services and operate our business.

4.1 Customer Information

• Full name
• Service address
• Mailing address
• Email address
• Telephone number
• Billing and payment information
• Account history
• Service preferences

4.2 Commercial Client Information

• Business name
• Contact person name and title
• Business address
• Contact information
• Contract details

4.3 Website Information

• IP address
• Browser type
• Device information
• Cookies and usage data

4.4 Employment Information

• Resume and application details
• Background verification information (where applicable)
• Employment history
• Payroll and tax information

We do not knowingly collect personal information from individuals under the age of 13 without parental consent.

5. Purposes for Collection

We collect personal information for the following purposes:

• To establish and manage customer accounts
• To schedule and deliver waste collection services
• To process billing and payments
• To respond to inquiries and service requests
• To improve our services and customer experience
• To comply with legal and regulatory requirements
• To manage employment relationships

We will identify the purposes for collecting personal information before or at the time of collection.

6. Consent

We obtain meaningful consent for the collection, use, and disclosure of personal information.

Consent may be obtained:

• In writing
• Verbally
• Electronically
• Through implied consent where appropriate

Individuals may withdraw consent at any time, subject to legal or contractual restrictions. Withdrawal of consent may affect our ability to provide services.

7. Limiting Collection

We limit the collection of personal information to what is necessary for the identified purposes. We do not collect information indiscriminately.

8. Limiting Use, Disclosure, and Retention

We use and disclose personal information only for the purposes for which it was collected, except:

• With the individual’s consent
• As required or permitted by law
• In the event of a business transaction (e.g., merger or acquisition)

We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. When no longer required, information is securely destroyed or anonymized.

9. Safeguards

We implement appropriate physical, organizational, and technological safeguards to protect personal information.

Physical Safeguards

• Locked filing cabinets
• Restricted office access

Organizational Safeguards

• Employee confidentiality agreements
• Privacy training
• Limited access based on job roles

Technological Safeguards

• Secure servers
• Encrypted payment processing
• Password-protected systems
• Firewall and antivirus protection

Despite our efforts, no method of transmission over the Internet is 100% secure.

10. Accuracy

We strive to ensure personal information is accurate, complete, and up to date. Customers are encouraged to notify us of any changes to their information.

11. Openness

We make information about our privacy practices readily available. This Privacy Policy is available on our website and upon request.

12. Individual Access

Upon written request, individuals may:

• Access their personal information
• Request corrections
• Receive information about how their data has been used or disclosed

We may request verification of identity before releasing information. We will respond within 30 days, as required by PIPEDA.

13. Challenging Compliance

If you have concerns about how we handle personal information, you may contact our Privacy Officer.

If concerns are not resolved, you may contact:

Office of the Privacy Commissioner of Canada
Website: www.priv.gc.ca
Phone: 1-800-282-1376

14. Third-Party Service Providers

We may use third-party providers for:

• Payment processing
• IT services
• Cloud storage
• Accounting services

We ensure third parties maintain appropriate safeguards and comply with Canadian privacy laws.

15. Cross-Border Transfers

Personal information may be stored or processed outside of Canada. In such cases, information may be subject to the laws of the jurisdiction in which it is stored.

We ensure contractual protections are in place to safeguard personal information.

16. Cookies and Website Tracking

Our website may use cookies to:

• Improve user experience
• Analyze website traffic
• Enhance security

Users may disable cookies through their browser settings, though some website functionality may be affected.

17. Video Surveillance (If Applicable)

Our facilities and yards may use video surveillance for safety and security purposes. Footage is retained only as long as necessary and is accessible only to authorized personnel.

18. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.

19. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

Privacy Officer
Rural Waste Solutions
[Insert Address]
Email: [Insert Email]
Phone: [Insert Phone Number]